Research recently published in International Review of Administrative Sciences examines how, within the context of collaborative governance, the involvement of societal organizations in policymaking influences the trust-based interactions between politicians and administrators that underpin complementarity. The study, coauthored by Canel, Barandiarán and Bouckaert, is based…
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What is key for an organization to be perceived as authentic? Perceived authenticity includes: a) an awareness of not only the organizations’ but also their publics’ motives, feelings, and desires; b) truthfulness (being true to oneself), what means presenting a genuine and not fake self;…
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In my research about authentic sustainability communication, I came across with sources which address the question: What is authentic communication about? Authentic communication is about: Crafting communication strategies that are action-based, relationship-centric, problem solving-focused; that minimize negative consequences for stakeholders, and seeks both-ways (organization’s and…
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In public relations research, the concept of engagement is often theorized but seldom observed in practice. This research focuses on what public leaders learn when they undertake actions centered on learning by listening to society to implement governmental citizen engagement programs. Taking an inductive grounded…
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This chapter is coming soon in the book reflecting on futures for the public sector. In it I reflect on the current trend of citizens becoming more sceptical and reluctant to trust public administration communication and government messages. Challenges for public administrations to reach out…
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