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The rise of sceptical citizens about public administration communication

This chapter is coming soon in the book reflecting on futures for the public sector. In it I reflect on the current trend of citizens becoming more sceptical and reluctant to trust public administration communication and government messages. Challenges for public administrations to reach out citizens within the post-truth condition of nowadays society are identified.

CANEL, M.J. (2025) The rise of sceptical citizens about public administration communication. In G. Bouckaert et al., (Eds.), Futures for the Public Sector. Leuven: KU Leuven University Press.

https://lup.be/book/futures-for-the-public-sector/

Futures for public sector

Thought-provoking analysis of how illiberalism, major crises and digital transformation are changing our politico-administrative systems

What does the future hold for the public sector? A convergence of illiberalism, major crises, system quakes and digital transformations are reshaping current politico-administrative systems. How will this challenge the way states and public administrations can and should be managed, and what will be the impact on citizen–administrative relations and our models of democracy? In this book, leading Public Administration scholars reflect on major trends in the public sector and their implications. They offer visions of how the academic field of Public Administration can respond to or anticipate possible futures. Ideal for policymakers, academics, and anyone invested in the future of governance, this compelling work reflects on how the forces transforming our world will impact the public sector.

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